ReelMuse

Terms of Service

Terms governing ReelMuse AI image and video generation services
Jul 13, 2026

Last updated: September 20, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of ReelMuse, available at reelmuse.app (the "Service"). By creating an account, purchasing credits or a subscription, or using the Service, you agree to these Terms, our Privacy Policy, Cookie Policy, and Refund Policy.

You must be at least 13 years old and legally able to enter into these Terms. If you are under the age of majority where you live, a parent or legal guardian must review and agree to these Terms for you. The Service is not directed to children under 13. If you use the Service for an organization, you represent that you have authority to bind it.

2. Service Description

ReelMuse provides AI-assisted image and video generation, including text-to-image, image editing, text-to-video, image-to-video, video-to-video, and themed workflows such as AI Dance, Baby Dance, and Pet Dance.

Generation may run through third-party infrastructure and model providers, including Kie.ai and models or services associated with Google, OpenAI, ByteDance, MiniMax, Alibaba/Wan, Kling, Agnes, and other providers made available in the Service. ReelMuse is an independent interface and service layer and is not affiliated with or endorsed by those providers unless expressly stated. Models, features, prices, limits, and availability may change.

Browsing may be available without an account. Creating media requires an account, sufficient credits, and compliance with these Terms.

3. Accounts

  • Registration: You may register with email and password or a supported identity provider such as Google or GitHub. Information you provide must be accurate and complete.
  • Security: You are responsible for your credentials and account activity. Notify support@reelmuse.app promptly if you suspect unauthorized access.
  • One account per user: You may not create accounts to evade restrictions, obtain promotional credits repeatedly, or bypass safety and billing controls.
  • Account deletion: You may stop using the Service at any time. To request account deletion, email support@reelmuse.app from your registered email address. Deletion is subject to identity verification and records we must retain for legal, accounting, fraud-prevention, or dispute purposes.
  • Suspension: We may restrict or suspend accounts that violate these Terms, create security or legal risk, or abuse the Service.

4. Credits, Subscriptions, and Payments

The Service uses credits. The applicable credit cost is shown before generation and may vary by media type, model, workflow, resolution, duration, or other settings.

  • One-time credit packs: Paid pack credits do not expire.
  • Monthly subscriptions: The displayed monthly amount is charged automatically each month until canceled. Monthly credits are issued after each successful payment.
  • Annual subscriptions: The full annual amount is charged upfront and renews annually until canceled. Any monthly equivalent is for comparison. The full annual credit allowance is issued after payment and each successful renewal.
  • Paid credit rollover: Issued paid credits do not expire and remain available after subscription cancellation, subject to these Terms.
  • Promotional credits: Sign-up, daily-login, trial, or other free credits may expire, have no cash value, and may be modified or discontinued.
  • Cancellation: You may cancel future renewals from Settings → Billing. Cancellation stops future renewal charges but does not automatically refund an existing payment.
  • Failed tasks: When a task reaches a verified terminal failure in our system, consumed credits are normally returned automatically. Contact support if the credit return is not reflected.
  • Payment providers: Payments may be handled by Stripe, PayPal, Creem, or another available provider. ReelMuse does not store your full payment-card number.
  • Price changes: We may change future prices or credit costs. Completed purchases are not retroactively repriced. Changes to subscription renewal pricing will be communicated as required by applicable law.

Refund eligibility and request procedures are described in the Refund Policy, which forms part of these Terms.

5. Your Content and Generated Output

"Your Content" includes prompts, images, videos, audio or other references you submit, task settings, and generated images or videos returned for your request.

  • Your uploads: You retain the rights you already hold in material you upload.
  • Operational license: You grant ReelMuse a limited, worldwide, non-exclusive license to host, transmit, process, reproduce, and display Your Content only as reasonably necessary to provide, secure, support, and administer the Service, including sending inputs to model providers, storing results, applying required watermarks, and displaying content through a share link you choose to create.
  • Rights and consent: You must own or have all permissions required for Your Content and your intended use. For every identifiable person, you must have permission to use their likeness. For content featuring a minor, you must be the parent or legal guardian or have explicit authorization from one.
  • Generated output: Subject to these Terms, applicable law, and applicable provider terms, you may use generated output for personal or commercial purposes. ReelMuse does not guarantee that output is unique, copyrightable, non-infringing, or suitable for a particular use. Similar output may be generated for others.
  • Watermarks: Output funded entirely by qualifying free or promotional credits may include a ReelMuse watermark. Output generated using purchased credits is processed under the current paid-output policy shown in the Service. Buying credits later does not remove a watermark from an existing output.
  • Quality and accuracy: AI output may contain artifacts, incorrect details, distorted anatomy, unexpected content, or other errors. Review output before publishing or relying on it.
  • Public sharing: A share link makes the selected output available to people who receive or discover that link. Do not share content you are not authorized or comfortable making accessible.

6. Acceptable Use and Content Safety

You must not use the Service to create, upload, request, or share:

  • Sexually explicit, pornographic, nude, or sexually suggestive content;
  • Any content that sexualizes, exploits, or endangers a minor;
  • Non-consensual intimate imagery, real-person sexual deepfakes, or content intended to impersonate, defame, harass, threaten, or deceive;
  • Graphic gore, hateful or discriminatory content, instructions for serious wrongdoing, fraud, or other unlawful or harmful material;
  • Content that infringes copyright, trademark, privacy, publicity, contractual, or other third-party rights;
  • Personal data or confidential information you are not authorized to process.

You also must not scrape non-public parts of the Service, reverse engineer or extract models or source code, bypass rate limits or credit accounting, introduce malware, disrupt the Service, or resell automated access without written permission.

We may use automated safety checks and, where appropriate, human review to refuse or remove content and restrict accounts. Apparent illegal content may be preserved or reported where required or permitted by law.

7. Intellectual Property and Notices

The Service, including its software, interface, branding, documentation, and content supplied by ReelMuse, is owned by ReelMuse or its licensors and is protected by intellectual-property laws. No rights are transferred except those expressly stated in these Terms.

If you believe material available through the Service infringes your rights, send the work identification, material URL, your contact information, and a good-faith statement to support@reelmuse.app. We may remove material and restrict repeat infringers.

8. Privacy and Cookies

Our handling of personal information is described in the Privacy Policy. Authentication, analytics, attribution, and similar technologies are described in the Cookie Policy.

9. Termination

We may suspend or terminate access when you materially breach these Terms, fail to pay amounts due, abuse the Service, or create legal, safety, or security risk. Where practicable, we will provide notice.

After termination, your right to use the Service ends. Credits may be forfeited where termination results from a material breach, to the extent permitted by law. Provisions that should reasonably survive—including payment, content responsibility, intellectual property, disclaimers, liability, and dispute provisions—remain effective.

10. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee continuous availability, a particular generation time, or that output will meet your expectations.

Third-party providers may reject requests, change models, experience outages, or modify their terms. ReelMuse is not responsible for provider-controlled changes outside our reasonable control.

11. Limitation of Liability

To the fullest extent permitted by law, ReelMuse and its operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, data, business, or goodwill arising from the Service. Our aggregate liability for claims relating to the Service will not exceed the amount you paid ReelMuse during the 12 months before the event giving rise to the claim. This section does not exclude liability that cannot legally be excluded.

12. Indemnification

To the extent permitted by law, you agree to indemnify ReelMuse and its operators, affiliates, and personnel against third-party claims, losses, and reasonable expenses arising from Your Content, your unlawful use of the Service, or your material breach of these Terms.

13. Disputes

Please contact support@reelmuse.app first so we can try to resolve a dispute informally. These Terms do not limit non-waivable consumer rights or access to regulators, courts, or dispute mechanisms available under applicable law.

14. Changes to These Terms

We may update these Terms as the Service or law changes. We will update the date above and, for material changes, provide additional notice through the Service or email where reasonably practicable. Changes apply prospectively from their stated effective date.

15. Contact

Questions or legal notices may be sent to support@reelmuse.app.