Refund Policy

Last updated: September 20, 2026

1. Scope

This Refund Policy applies to purchases made directly through ReelMuse, including one-time credit packs and monthly or annual subscription charges. It forms part of our Terms of Service.

2. Refund Eligibility

You may request a full refund of a charge when both conditions are met:

1. You contact us within 3 calendar days (72 hours) after that charge; and
2. None of the credits issued by that charge have been consumed.

For a subscription renewal, eligibility is assessed against that renewal charge and the credits issued by it. Promotional or free credits have no cash value and are not refundable.

3. Non-Refundable Situations

Except where mandatory law provides otherwise, a refund is not available when:

• The 3-day request period has ended;
• Any credits issued by the charge have been consumed;
• You request a partial refund for unused credits after partial consumption;
• The request is based only on dissatisfaction with an AI result after credits were used;
• Credits or access were obtained through fraud, abuse, chargeback misuse, or violation of the Terms.

AI generation is probabilistic and may produce artifacts or unexpected results. This does not remove any non-waivable legal rights.

4. Failed Generation Tasks

A payment refund and a generation-credit return are different. If a generation reaches a verified terminal failure in ReelMuse, consumed credits are normally returned automatically to the account. If they are not restored, email support with the task ID so we can investigate.

5. Canceling a Subscription

Canceling from Settings → Billing stops future renewals. It does not itself refund the current charge. Paid credits already issued remain available under the current credit policy.

6. How to Request a Refund

Email support@reelmuse.app from your registered email address and include:

• The account email;
• Order or transaction ID;
• Purchase date;
• The product or plan purchased; and
• A short reason for the request.

We may request information needed to verify the account, charge, and credit usage. If approved, a refund is sent to the original payment method where supported. Bank and payment-provider processing times vary.

7. Mandatory Consumer Rights

Nothing in this Policy limits rights that cannot be waived under applicable consumer law. Some jurisdictions may provide additional cancellation, withdrawal, conformity, or refund rights. Where legally required, those rules prevail over this Policy.

8. Contact

Refund questions and requests: support@reelmuse.app